Frequently Asked Questions

Team Store

How much does it cost to set up a custom team store?
It is absolutely FREE! We build this for you, so you do not have to take the time to build it. All teams have access to this option for their team websites.

What are the advantages of having a team store?
Unlike other websites that offer a limited supply of product options or offer too much product, we offer what you want! Customers receive free shipping on all orders over $75 and a low price guarantee on all items. If your team has signed up for the affiliate program, your team can earn a percentage back on every sale! Plus, every customer is automatically signed up to earn points on every sale, which you can use for either a percentage off a future sale or better yet, FREE merchandise. This is an exclusive that no one else offers!

Who handles the order and customer inquiries?
If at any time the team representative or coach has a question about the ordering process or an order issue, our team is here to help! Our customer service team has extensive swimming knowledge unlike no one else in the industry and is here to help answer your swimming-related questions. We are here to handle the ordering process to allow the coaches to do what they do best, coach!

What products can go into my custom team store?
You can choose from the wide selection of products found on our website. If there is something you see on another website, let us know and we will offer it to you! Customize your products with your team logo! All customization is done in-house by our expert Art & Customs Department!


Who handles the order and customer inquiries?

When a customer contacts our Team by email they will be matched with a Team representative who will reach out to discuss the team's needs. At Kiefer we pride ourselves on our hands-on customer experience. Your Team representative will be your go to for all your product needs. Our knowledgably staff will be available to discuss any questions you may have. Orders will be placed through the Team's site once set up. 

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