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Terms and Conditions

Order Problems and Product Questions

If you experience problems while shopping at Kiefer.com, please contact Kiefer Customer Service, send an email to or call 1-800-323-4071.

Credit Card Payments

When an order is placed on Kiefer.com, an amount is authorized on your credit card. This authorization will impact the amount available to spend on your credit card, and for that reason, we have decided to initially authorize just $0.50. If for any reason, you credit card is not approved, your available to spend amount has then only been impacted by $0.50. Once confirmation has been received from our credit card processor that the transaction will be approved, the full amount of the order is authorized.
Amounts authorized at the time of the order are settled only when we ship the order, and only for the products we ship. If an amount has not been settled, the authorization will expire in 3 to 5 days from the initial authorization depending on your bank. That is when the $0.50 is removed from your account.

Account Access

Creating an account is easy! To create a new account, please click the "Create Account" link at the top of any page. You will be instructed to enter your first name, last name, email address and chosen password.
To access a current account, please click the "Login" link at the top of any page. You will be instructed to enter your email address and password. If you have forgotten your password, click the "Forgot Your Password?" link. Enter your email address, click "Change Password" and we will email you instructions for updating your password.

Managing Account Information

Once logged in, you can update your account information by clicking the "Your Account" button on the login screen or selecting "Manage Account" at the top of any page. There you can change your email address, password, billing information and shipping addresses. In addition, you can view past orders and your wish list. You can also enter your Swim Team Code if applicable.

Password Help

If you have forgotten your password, please click the "Login" link at the top of any page. Then click the "Forgot Your Password?" link. Enter your email address, click "Change Password" and we will email you instructions for updating your password.

Prices and Sales Tax

All prices are FOB Zion, Illinois or point of origin. Sales tax is based on shipping address and will be applied to all Illinois, Ohio, and Wisconsin destinations, unless a resale/exemption number is on file. We reserve the right to correct website mistakes and update without prior notice.

Quantity Discounts

Kiefer Customer Service is happy to discuss quantity discounts. Please call 800-323-4071 to discuss your needs.

International, APO/FPO and PO Box Shipping Policies

International Order Destinations:
All orders with international shipping destinations will be shipped in a single shipment once all products are in stock. International customers should choose "International" as their Shipping Method during the checkout process.
APO and FPO order destinations:
Choose "USPS" for orders delivering to APO & FPO and other overseas locations - other carriers will not deliver to these locations.
PO Box order destinations:
Choose "USPS" for orders delivering to PO Box destinations - other carriers will not deliver to these locations.

First Time Customers

In an effort to protect our customers from fraudulent transactions, Adolph Kiefer and Associates, LLC requires FIRST TIME CUSTOMERS SHIPPING OUTSIDE THE UNITED STATES to prepay their order using one of the following methods:
  • Check drawn on US Bank (7 - 11-day delay for check clearance)
  • Wire transfer
  • Letter of Credit
Orders submitted for fulfillment that use any other method of payment will not be authorized to ship.
Bank transaction fees will be added to orders as follows:
  • International bank fee - $45.00
  • Domestic bank fee - $45.00
Banking Information:
Please call for wire information.

Swimwear Care

Do not machine wash. Do rinse in fresh water and hang dry after use. Do not put in laundry dryer or store wet. Please be aware that certain light-colored swimsuits (i.e. red, white), even with double liners still have degrees of transparency when wet. Colors cannot be guaranteed completely sun or colorfast. Dark primary colors are generally more colorfast than bright colors.

Copyright

Kiefer.com contains copyrighted materials and may not be duplicated in any way without express written consent of Adolph Kiefer & Associates. Unauthorized use, reproduction or duplication in any form is specifically forbidden.

Promotions & Promo Codes

During special promotions, online, phone, and in-store orders must use promo code during purchase to receive offer and may not be combined with other offers, team pricing, or dealer pricing. Offer does not apply to prior purchases, racing lanes, starting blocks, guard chairs, spine boards, pace clocks, rescue tubes, umbrellas, tech suits, grab bags, gift certificates, other select products, freight surcharges, and products carrying additional freight charges.
These terms and conditions apply to the purchase and sale of products and services through Kiefer.com (referred to as the “site”). By placing an order for such products and services, you agree to be bound by and accept these terms and conditions. These terms and conditions are subject to change by Adolph Kiefer and Associates, LLC (referred to as “us” or “we”) without prior written notice at any time, in our sole discretion. You should review these terms and conditions prior to purchasing any product and services that are available through this site. These terms and conditions are an integral part of the Site Terms of Use that apply generally to the use of our site.
1. Order Acceptance and Cancellation
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If your credit card has been charged and your order is canceled, you will receive a prompt refund credit to your account. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. Once an order has been placed, it cannot be cancelled unless the shipment is unavoidably delayed. In this case, we will do our best to cancel the order if requested. We make every effort to maintain the availability of our site. However, should we experience technical difficulties, we are not responsible for orders that are not processed or accepted.
2. Payment Terms and Sales Taxes
Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, payment must be received by us prior to our acceptance of an order. We accept credit cards for all purchases. You represent and warrant that (i) the credit card information you supply to us is true, correct and complete, (ii) charges incurred by you will be honored by your credit card company, and (iii) you will pay charges incurred by you at the posted prices, including all applicable taxes, if any. Purchase orders from businesses may be accepted upon credit approval of credit and payable on net terms or such other terms as we may approve or require. All payments must be in United States dollars. Current billing address and phone information must be included with every order. We retain a security interest in the products and all proceeds thereof until the full purchase price therefore (including taxes and additional charges) has been paid. Charges for shipping and handling will be made in accordance with current shipping policies.
3. Changes in Products and Pricing
We are constantly updating and revising our offerings of products and services, and we may discontinue products and services at any time without notice. To the extent that we provide information on availability of products or services, you should not rely on such information, and we will not be liable for any lack of availability of products or services that you may order through our site. All pricing for the products and services available on our site is subject to change. For all of our prices and products, we reserve the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances.
4. Advertising Disclaimer and Trademarks
We are not responsible for the accuracy of such descriptions, nor are we responsible for typographical, pricing, product information, advertising or shipping errors. In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for products or services listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we will immediately issue a credit to your credit card account in the amount of the charge. All trademarks and registered trademarks relating to products and services available through our site are the sole property of their respective owners.
5. Disclaimer and Limitation of Liability
Our responsibility for defects relating to the products and services available on our site is limited to the procedures described in our return policy set forth below. ALL PRODUCTS AND SERVICES AVAILABLE ON THIS SITE ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANT OF NONINFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY THAT THE PRODUCTS AND SERVICES AVAILABLE ON THIS SITE WILL MEET YOUR REQUIREMENTS; THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE PRODUCTS OR SERVICES WILL BE EFFECTIVE, ACCURATE OR RELIABLE; OR THE QUALITY OF ANY PRODUCTS OR SERVICES WILL MEET YOUR EXPECTATIONS.
SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO THE EXTENT SUCH JURISDICTION'S LAW IS APPLICABLE TO YOUR PURCHASE OF PRODUCTS AND SERVICES. WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING ANY LIABILITY FOR PRODUCTS AND SERVICES THAT ARE NOT AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE. IN NO EVENT SHALL ADOLPH KIEFER AND ASSOCIATES, LLC OR ITS PARENT, SUBSIDIARIES, AFFILIATED COMPANIES, AGENTS, SHAREHOLDERS, EMPLOYEES, OR OFFICERS (COLLECTIVELY, OUR “AFFILIATES”) HAVE ANY OBLIGATIONS OR LIABILITIES TO YOU OR ANY OTHER PERSON FOR LOSS OF PROFITS, FOR LOSS OF BUSINESS OR USE, OR FOR INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER THEORY OR FORM OF ACTION, EVEN IF WE OR OUR AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY THEREOF, ARISING OUT OR IN CONNECTION WITH THE SALE, DELIVERY, USE, REPAIR OR PERFORMANCE OF THE PRODUCTS AVAILABLE THROUGH THIS SITE. NO EMPLOYEE OR REPRESENTATIVE OF ADOLPH KIEFER AND ASSOCIATES, LLC IS AUTHORIZED TO MODIFY THIS LIMITATION.
OUR SOLE AND ENTIRE MAXIMUM LIABILITY (AND THE LIABILITY OF ANY OF THE PROVIDERS OF PRODUCTS AND SERVICES AVAILABLE ON OUR SITE), FOR ANY REASON, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE WHATSOEVER, SHALL BE LIMITED TO THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCTS AND SERVICES YOU HAVE ORDERED THROUGH OURSITE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTION'S LAW IS APPLICABLE TO YOUR PURCHASE OF PRODUCTS AND SERVICES.
6. Safe Shopping Guarantee
Your browser and our secure server encrypt confidential information during transmission, ensuring that transactions stay private and protected. We guarantee the safety of your credit card information in the following manner: if any unauthorized use of your credit card occurs as a result of your credit card purchase on our site, simply notify your credit card provider in accordance with its reporting rules and procedures. You can always order by telephone. Call us at (800)323-4071 within the United States and Canada. No matter how you place your order with us, we want you to have a comfortable buying experience.
7. Privacy and Customer Information
We are committed to protecting your privacy. We maintain the privacy of your information using security technologies and adhere to policies that prevent unauthorized use of your personal information.
8. Service and Support
Should you have any other questions or concerns, you should contact us by email at info@kiefer.com or by mail at: Adolph Kiefer and Associates, Attn: Customer Service, 1700 Kiefer Drive, Zion, IL 60099.