Kiefer Returns & Exchanges Policy
We think you'll love what you ordered. But in case you don't - perhaps it doesn’t fit right or just wasn’t what you were hoping for - we'll send you a new or different size, color, style or item or issue you a quick refund. You have up to 60 days to return items with the following exceptions.
Kiefer does not accept returns on the following*:
- Custom or special order merchandise
- Used Swimwear or Wetsuits
- Technical Swimsuits
- Michael Phelps Technical Swimsuits
- Merchandise that is no longer in its original condition, including products that have been used or modified
- Merchandise missing suit liners, parts, accessories, tags or original packaging
- Liquids or Nutritionals
- Clearance Items
- Grab Bag Swimwear
- Select Tech suits: Speedo FS3, FS Pro, Speedo LZR, TYR Tracer, Arena Powerskin and Blueseventy Nero Swimwear is not returnable once outer sealed poly bag is opened unless due to a manufacturer defect.
*If you return any of these products to us, no credit will be issued.
Racing lanes, starting blocks, lifeguard chairs, and pace clocks are all warranted against manufacturing defects but otherwise are not returnable.
How To Return
Please complete the Easy Return Form included with your order, identifying the order number, the item you are returning, quantity and reason for return (Reason Codes).
Enclose the Easy Return Form in the box with your item, use the return label provided for you and ship your return to Kiefer using the carrier of your choice. If you cannot find the Easy Return Form, please call Customer Service at 800-323-4071 and provide your order number, so you can receive an Easy Return Form by email.