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Shipping Policy

Free Ground Shipping on Orders of $64 or More*

*Restrictions Apply: Valid for Kiefer catalog and online prices on orders shipping Ground service to the lower 48 states. Items that ship oversize or via truck are expressly excluded. Please select “Ground” when choosing your shipping method during Checkout.

The cost of shipping your order is your responsibility unless otherwise negotiated. Please review all Kiefer Shipping Services before you place your order as not all shipping options are available for all customers or locations.

Kiefer Shipping Charges - Inside Lower 48 United States of America

Order Value

Ground

2 Day

Overnight

Up to $63.99 $6.49 $15 $25
$64 & Up FREE* $15 $25

Kiefer Shipping Services - all orders placed by 4PM CDT ship same day

Service

Delivery Time

Additional Info

Ground 3-5 Business Days Kiefer picks the carrier. Includes APO/FPO/DPO, Puerto Rico and other U.S. Territories.
2 Day 2 Business Days No shipments to PO Boxes and APO/FPO/DPO. Order must be placed by 4PM CDT and are delivered by 4:30PM to most addresses; by 7PM to residences. Delivery time is for weekdays only.
Overnight 1 Business Day No shipments to PO Boxes and APO/FPO/DPO. Order must be placed by 4PM CDT and are delivered by 3PM to most addresses. Delivery time is for weekdays only. For Saturday delivery, please contact Kiefer Customer Relations.
International Varies Kiefer will contact you with service options and cost prior to shipment.


For time sensitive shipments, please select 2 Day or Overnight service.

Some items, shipping destinations and shipping services are subject to additional shipping charges. Customers are responsible for additional shipping charges and will be contacted by Kiefer for approval prior to shipment.

Expedited Shipping

Overnight and 2 Day shipping services are subject to additional shipping charges. Customers will be contacted by Kiefer prior to shipment to approve any additional shipping charges. Overnight and 2 Day orders placed by 4PM CST Monday-Friday, are eligible for same day shipment.

Tracking Your Order

Track your order by reviewing your shipment confirmation email, logging into your Kiefer.com account, or contacting Kiefer Customer Relations.

FOB Information

Most orders ship FOB Zion, Illinois or origin unless otherwise negotiated. Some products ship directly from the manufacturer.

Damaged Truck Shipments

All truck shipments must be inspected for damage before receiving. Please note any damages on bill of lading with shipper and contact Kiefer Customer Relations* within 10 days of delivery.

Contacting Kiefer Customer Relations:

Mail:
Adolph Kiefer and Associates, Inc
Attn: Customer Relations
1700 Kiefer Drive
Zion, IL 60099

Phone:
800-323-4071 (USA and Canada)
847-872-8866 (International)

Fax:
800-654-7946 (USA and Canada)
847-746-8888 (International)

Email:
info@kiefer.com

International Shipping Policies

Orders delivering outside the U.S.A. will be shipped in a single shipment once all products are in stock. Kiefer will contact you prior to shipment to authorize any additional shipping charges.

Orders delivering outside the U.S.A. are subject to customs fees and import duties. Duty and taxes must be paid by the customer. If you refuse payment of these fees, you will still be charged for the cost of shipping.