Kiefer Returns & Exchanges Policy
Kiefer Easy Return Policy:
If you need to return any items from your order, please fill out the Easy Return form which is in the package, identifying the item, quantity and reason for the return (Reason Codes On the Form). Enclose the Easy Return ticket in the box with your item, use the return label provided for you and ship the product back to us with the carrier of your choice. No need to call for a Return Authorization, we will create one for you upon receipt of the items. If you cannot find the Easy Return form, please contact Customer Service at 800-323-4071, give them your order number, and they can email you the return form.
Kiefer does not accept returns on the following*:
- Custom or special order merchandise
- Used Swimwear or Wetsuits
- Merchandise that is no longer in its original condition, including products that have been used or modified
- Merchandise missing suit liners, parts, accessories, tags or original packaging
- Liquids or Nutritionals
- Select Tech suits: Speedo FS3, FS Pro, Speedo LZR, TYR Tracer and Blueseventy Swimwear is not returnable once outer sealed poly bag is opened unless due to a manufacturers defect.
*If you return any of these products to us, no credit will be issued.