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Shipping Policy

*Free Ground Shipping - No Minimum Purchase Required

Valid for Kiefer catalog and online prices on orders shipping Ground service to the lower 48 states. Items that ship oversize or via truck are expressly excluded. Please select “Ground” when choosing your shipping method during the checkout process. Offer valid through September 1, 2014 until Midnight CDT.

The cost of shipping your order is your responsibility unless otherwise negotiated. Please review all Kiefer Shipping Services before you place your order as not all shipping options are available for all customers or locations.

Kiefer Shipping Charges - Inside the United States of America

Order Value

Ground

2 Day

Overnight

Up to $63.99 FREE* $15 $25
$64 & Up FREE* $15 $25

Kiefer Shipping Services - all orders placed by 5PM CDT ship same day

Service

Delivery Time

Additional Info

Ground 3-5 Business Days Kiefer picks the carrier. Includes APO/FPO/DPO, Puerto Rico and other U.S. Territories.
2 Day 2 Business Days No shipments to PO Boxes and APO/FPO/DPO. Order must be placed by 5PM CDT and are delivered by 4:30PM to most addresses; by 7PM to residences. Delivery time is for weekdays only.
Overnight 1 Business Day No shipments to PO Boxes and APO/FPO/DPO. Order must be placed by 5PM CDT and are delivered by 3PM to most addresses. Delivery time is for weekdays only. For Saturday delivery, please contact Kiefer Customer Service.
International Varies Kiefer Customer Service will contact you with service options and cost prior to shipment.


For time sensitive shipments, please select 2 Day or Overnight service.

Some items, shipping destinations and shipping services are subject to additional shipping charges. Customers are responsible for additional shipping charges and will be contacted by Kiefer Customer Service for approval prior to shipment.

Expedited Shipping

Overnight and 2 Day shipping services are subject to additional shipping charges. Customers will be contacted by Kiefer Customer Service to approve additional shipping charges prior to shipment. Overnight and 2 Day orders placed by 3PM CST Monday-Friday, are eligible for same day shipment.

Tracking Your Order

Track your order by reviewing your shipment confirmation email, logging into your Kiefer.com account, or contacting Kiefer Customer Service.

FOB Information

Most orders ship FOB Zion, Illinois or origin unless otherwise negotiated. Some products ship directly from the manufacturer.

Damaged Truck Shipments

All truck shipments must be inspected for damage before receiving. Please note any damages on bill of lading with shipper and contact Kiefer Customer Service* within 10 days of delivery.

Contacting Kiefer Customer Service:

Mail:
Adolph Kiefer and Associates, Inc
Attn: Customer Service
1700 Kiefer Drive
Zion, IL 60099

Phone:
800-323-4071 (USA and Canada)
847-872-8866 (International)

Fax:
800-654-7946 (USA and Canada)
847-746-8888 (International)

Email:
info@kiefer.com

International Shipping Policies

Orders delivering outside the U.S.A. will be shipped in a single shipment once all products are in stock. International customers should choose "International" as their Shipping Method during checkout. Kiefer will contact you with service options and shipping costs.

Orders delivering outside the U.S.A. are subject to customs fees and import duties. Duty and taxes must be paid by the customer. If you refuse payment of these fees, you will still be charged for the cost of shipping.